SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of xquizid.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of xquizid.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This wall-mounted storage rack is a lifesaver. I've got a ton of tools and parts scattered all over my garage, but this organizer has truly helped me get everything in order. The color-coded bins are genius - I can see at a glance where everything is. Plus, the fact that it's rust and odor resistant means I don't have to worry about it deteriorating or smelling funky over time. It's also surprisingly lightweight yet durable thanks to its PP plastic construction – perfect for daily use indeed! Now my workspace feels so much cleaner and healthier, which makes me more productive too.
Absolutely love how organized my workspace looks now!
I love how easy this system made organizing my studio! The different sized bins hold everything perfectly and being able to customize the layout was great for fitting into my unique space.
No more mess no more stress Thanks to these handy dandy colorful bins
This storage rack has been such a help in our school art room! We store all sorts of craft supplies in it and because they're color-coded we know exactly where everything is!
Everything now within reach thanks to this awesome wall mounted storage rack
This tool & parts organizer system does wonders in keeping things tidy around here
Just installed this on the wall of my shed, what an improvement! No more rummaging through boxes looking for screws or nails. With multiple bin sizes, there’s room for every little thing from tiny screws to medium-sized tools. Love how you can stack them or mount them on the wall - gives you options depending on your space.
The vertical design maximizes space brilliantly; ideal if you’re short on floor area like me with just one small workshop corner at home.
Bought two sets already planning to buy another for the office