SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of xquizid.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of xquizid.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally an easy-to-understand ebook that combines traditional and modern safety solutions - brilliant!
Wow, this guide is a lifesaver! 🙌 I've got kids and pets running around my house all day. This ebook showed me how to make each room safe for them - even found some hidden hazards I'd never thought of. Plus, the AI stuff? Mind-blowing!
Saves so much time with its simple, actionable steps. Love it!
I'm not tech-savvy at all but this guide made understanding home safety so easy! It’s like having an expert right in your pocket. Now I can sleep peacefully knowing my family's safe.
This guide's room-by-room checks are thorough and easy to follow - really makes you feel secure at home.
From locks to smart systems - got my security covered thanks to this gem
this is amazing!! 😍 i was worried about fire and electrical safety but now i know exactly what to do in case of emergencies thanks to chapter 4 👍 also love the smart home tips!!
Who knew improving home safety could be so straightforward? This guide nailed it.
A must-have for families! The childproofing and pet safety tips are spot-on 👌.
Wow, never knew AI could be this handy in home safety. This guide is a revelation!
Never realized there were so many common mistakes when it comes to home safety until Chapter 6 pointed them out. The practical steps are super helpful too - no more guesswork!
The practical advice on common mistakes? Eye-opening stuff right there!
Absolutely love the emergency prep section! Now I know we're ready for anything.
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